Return / Cancellation / Exchange Policy
While H&S strives to maintain the highest level of quality and craftsmanship, there are inadvertently some gaps that might arise. Should you feel that there is a manufacturing defect or the fit is not proper, please follow the instructions for return or refund as stated below..
NOTE: All products are either bespoke (custom-made for you) or made-to-order (made when you order online).
Procedure For Exchange (Applicable to all types of products)
First please call +91.44. 2822 2282 and give the details of the order and the reason for your return (manufacturing defect, improper fit)
We will arrange for a return pick up of the product. Please ensure that the original packaging and the original tag are intact and have not been removed
In case you are in Chennai you are free to visit our bespoke showroom at 15/2, College Road, Nungambakkam, Chennai 600006 and explain the reason in person
Once we receive the product our Personal Craftsman will call you (in case of bespoke products) at an appointed time to learn more details on the issue
The product will be remade with the inputs given and shipped to you within 30 days
For all bespoke products (products made with customised measurements) are not eligible for refund as they have been made specifically for you
For made to order products (like bags / wallets) please return the same within 7 days of receipt of product along with the original packaging and tag. Please call customer care on +91.44. 2822 2282 and we will arrange for the pick up. However please note that the refund will be less of the shipping charges incurred
The money will be refunded only through Cheque / NEFT. Hence while calling customer care please give the relevant details as well
Cancellation of the order – both for bespoke and made-to-order can be done within 48 hours after placing the order. Full refund will be given as per the above procedure. To cancel your order please call customer care on +91.44.2822 2282 and they will arrange for the cancellation
Cancellation of bespoke order (customised) is not allowed after 48 hours
Cancellation of made-to-order products cannot be done after 48 hours. You can return the products after receipt (please follow above process for that)